Vela talent profile · VEL-26-A-051

Camila V..

Senior CSM · Customer SuccessMedellín, Colombia4 yrs in agencies

// Years4

// AI rubric2/3

// EnglishC1

// Earliest start4w

// Target base · yr 1$36K

// Time zoneGMT−5

// Sourced via referral · search 26-AVetted on a 45-minute working call · February 2026Currently employed · 4-week notice

Experience

Four years inside Latin American agencies.

1 seats, all client-facing. Each move was a promotion or a lateral into a more demanding book.

Customer Success Specialist

2022 – present · 4 yrsMedellín · Bilingual EN/ES book · global accounts

Owns the client-facing seat across CRM hygiene, KPI tracking, and weekly recap reporting for a high-volume book.
Built the digital-analytics layer the rest of the team uses for retention reviews — Power BI dashboards keyed to renewal triggers.
Anchors QBRs on data, not sentiment — pulls Excel models, surfaces churn risk early, walks the client through the number.
Trained on patient and vendor communication in regulated verticals — pharma, logistics, travel.

Education & languages

Tools

// Reporting

Microsoft ExcelMicrosoft Power BIMicrosoft PowerPoint

// CRM

HubSpot

// Ops

Google WorkspaceSlack

// AI Stack

ChatGPT

AI proficiency

// Level 1

Tool familiarity.

Pass

Uses ChatGPT three to four days a week for QBR drafts and recap synthesis.

// Level 2

Prompt judgment.

Pass

Reviews AI output before client send. Caught a hallucinated metric in a sample QBR during screening.

// Level 3

Live workflow.

In progress

Strong candidate for week 3 of the post-placement program — reporting workflow is the natural first build.

Next step

Vela holds her availability for two weeks from delivery date. Reply to your search thread or email below — we'll send the calendar link.

// Sample profile · for demonstration of Vela vetting depth.VEL-26-A-051